A Front Desk Representative is a professional who is the first point of contact for all customers of a business. They greet customers, answer phones, receive and deliver mail, and assist with maintaining and ordering office supplies.
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A Front Desk Representative is a professional who is the first point of contact for all customers of a business. They greet customers, answer phones, receive and deliver mail, and assist with maintaining and ordering office supplies.
· Keep the front desk tidy and presentable with all necessary materials (pens, forms, paper, etc.)
· Greet and welcome guests.
· Answer questions and address complaints.
· Answer all incoming calls and redirect them or keep messages.
· Prepare outgoing mail by drafting correspondence.
· Check, sort and forward emails.
· Monitor office supplies and place orders when necessary.
· Keep updated records and files.
· Monitor office expenses and costs.
· Take up other duties as assigned.
· Proven experience as a front desk representative, agent or relevant position.
· Familiarity with office machines.
· Knowledge of office management and basic bookkeeping.
· Proficient in English (oral and written).
· Excellent knowledge of MS Office (especially Excel and Word).
· Strong communication and people skills.
· Good organizational and multi-tasking abilities.
· Problem-solving skills.
· Customer service orientation.
· BSc, HND or OND is required; additional qualifications will be a plus.
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