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Customer Experience/ Online Associate (Fashion)

We are seeking a dedicated and customer-focused individual to join our team as a Customer Experience/Online Associate. The Customer Experience/Online Associate will play a key role in providing excellent customer service and support to our online customers, ensuring a seamless and enjoyable experience.​


  • Respond to customer inquiries and complaints via email, phone, and chat with professionalism and courtesy.Provide information about products, services, and orders to customers.Process returns and exchanges, ensuring customer satisfaction.Maintain a high level of product knowledge to assist customers effectively.Track and report on customer feedback and issues to improve the overall customer experience.

  • Interacting with followers,reposting content, responding to comments and messages, and fostering meaningful conversations to build relationships.

  • Represent Niovo in a positive and professional manner on all platforms.Ensure all communication aligns with Niovo’s brand voice and values.Collaborate with other team members to ensure a cohesive brand image.

  • Work closely with the marketing and sales teams to align customer service and social media efforts with overall brand goals.Prepare reports on customer service metrics and social media performance for review by management.

  • Process customer orders, ensuring accurate picking, packing, and shipping of products.Coordinate with courier services and shipping partners for timely and cost-effective delivery of orders.Handle order tracking and provide updates to customers and the customer service team.

  • Manage the logistics of returns and exchanges, including receiving returned items, processing refunds or exchanges, and restocking items.

  • Maintain accurate records of inventory levels, shipments, and returns.Analyze logistics data to identify trends, inefficiencies, and areas for improvement in the supply chain.

  • Ensure compliance with shipping regulations, customs requirements, and import/export laws


  • High School Degree; Further qualifications will be a plus.
  • Strong knowledge of quality control principles, practices, and methodologies.
  • Excellent customer service skills.
  • Strong analytical and problem-solving skills, with the ability to identify issues, analyze causes, and implement effective solutions.
  • Excellent communication skills, both verbal and written, with the ability to communicate effectively.
  • Ability to work independently with minimal supervision and collaborate effectively in a team environment.
  • Commitment to upholding high standards of quality, integrity, and professionalism in all aspects of work.

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